Questions about our website

Frequently asked questions about the website


> I can no longer access my retailer login. What can I do? 

Have you forgotten your password or your email address? No problem!

If you’ve forgotten your password, you can click on "Forgot your password" when logging in. After entering your email address, you will receive a link with where you can choose a new password.

If you no longer know the e-mail address you used, please contact us using the contact form or send us an e-mail to

> How long does it take to activate the retailer login?

Have you registered with us as a retailer and have not received an activation email yet?

Checking your data usually takes about 1 business day. After we activated your account, you will immediately receive an email from us.

If your question is not answered by one of the points mentioned above, you are welcome to give us a call at +43 (0) 7259/3010 or contact us by email at