Frequently asked questions about the website

Have you forgotten your password or your email address? No problem!

If you’ve forgotten your password, you can click on "Forgot your password" when logging in. After entering your email address, you will receive a link with where you can choose a new password.

If you no longer know the e-mail address you used, please contact us using the contact form or send us an e-mail to office@florex.at.

Have you registered with us as a retailer and have not received an activation email yet?

Checking your data usually takes about 1 business day. After we activated your account, you will immediately receive an email from us.